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*** We will request the Model number, P.O. Number, and Date of Manufacture from our customers prior to resolving inquiries on purchased products. This information is used to help ensure the correct part is sent out, thereby maintaining the product’s safety and proper construction. This information can be found directly on the product, most often on a product identification label affixed to the product directly. If you are unable to locate this information, please call our customer service department while you are near the product and they can instruct you how to find it.